When choosing how to travel on a daily basis, commuters display strong ambiguity aversion. People are most comfortable when they find themselves in familiar environments, where routine scenes play out before them.

They make decisions about commuting that will reduce their ‘Travel Anxiety’. 

For travel to be joyful, you must know where you are, every step of the way. 

Confusion over station names

Station names that don’t reflect the localities they are in, create confusion among passengers.

No paper ticket to claim reimbursement

Unlike the BMTC or the Indian railways, people who commute by Namma Metro do not receive paper tickets to claim reimbursement at work.

Last-mile connectivity Issues

Few people use it end to end vs as part of multi multi-modal system. Hence the journey seems like a hassle with many changes in transportation instead of an interconnected journey that flows seamlessly.

Wait time + Cost of the metro > Efficiency of Metros

A huge amount of time is wasted at the security check and check-in/out.

 The Metro halt time is very less as compared to no of customers who enter/leave the metro at their destination.